Shipping policy

We work with suppliers around the world to source high quality products and to ship easily to worldwide destinations. Some of our products are within the US, so you will receive your updates through USPS tracking number. Other product orders if out of stock will take typically take longer. Our suppliers typically ship orders within one to five days. From that point, it takes -depending on the destination- 10 up to 20 days for items to arrive. As soon as your product ships, you’ll receive a confirmation email of shipment. With most products, you even receive a tracking number that will let you keep tabs of where your order is at all times.

Please note, with the current global pandemic, it can take 45 days for your order to arrive. If more than 45 days have passed please email us at contact@etelxpress.com to review the status of your order. Refunds will be handled through email if necessary.

Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at customer-support@etelexpress.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at customer-support@etelxpress.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

We aim to ship all orders within 48 hours of receiving. If a shipping delay exists we will notify you as soon as possible. Our shipping days are Monday – Friday. 

Orders are shipped via UPS. Shipping is free for orders over $39 (post discount) and $4.99 for orders under $39.